Thank you for choosing Bellini Luggage for your luggage needs. We are committed to providing high-quality products and exceptional customer service. This Warranty and Repair Policy outlines the terms and conditions associated with the warranty coverage and repair services for the luggage purchased from our online store.
1. Warranty Coverage:
Duration: All luggage sold by Bellini Luggage comes with a standard 5-year warranty from the date of purchase.
Coverage: The warranty covers manufacturing defects in materials and workmanship.
The warranty does not cover:
Transport damage (by airlines for example).
Damage resulting from improper use, care, or storage.
Cosmetic damage, such as scratches, scuffs, or stains.
Damage caused by third-party carriers during transportation.
2. Warranty Claim Process:
Notification: In the event of a potential warranty claim, please contact our Customer Service team at info@belliniluggage.com with your order number, a detailed description of the issue, and clear photographs documenting the problem.
Shipping to Warehouse: If the warranty claim is approved, the customer is responsible for shipping the defective luggage to our designated warehouse address. The customer must securely package the item to prevent any further damage during transit.
Shipping Cost: Please note that the cost of shipping the product to our warehouse is not covered by the warranty. The customer is responsible for all shipping expenses associated with returning the product for warranty evaluation.
Evaluation: Once the product is received at our warehouse, our team will promptly assess the issue and determine whether it falls within the scope of the warranty coverage.
Resolution: If the issue is confirmed to be covered by the warranty, we will proceed with the repair or replacement of the product as outlined in the warranty coverage section. If the warranty claim is denied, we will notify the customer of the reasons for the decision.
Return Shipping: For approved warranty claims, [Your Store Name] will cover the cost of shipping the repaired or replaced product back to the customer.
3. Customer Responsibilities:
Proper Care: Follow the care and maintenance instructions provided with the luggage to ensure its longevity and performance.
4. Repair Services:
Post-Warranty Repairs: For issues not covered by the warranty, we offer repair services at a reasonable cost. Please contact our Customer Service team for a repair quote.
5. General Terms:
This Warranty and Repair Policy is valid only for products purchased directly from Bellini Luggage and is non-transferable.
Bellini Luggage reserves the right to update or modify this policy at any time without prior notice.